Terms of Use

Effie’s Heart is offered to you, the user, conditioned on your acceptance of the terms, conditions and notices contained or incorporated by reference herein and such additional terms and conditions, agreements and notices that may apply to any page or section of the Site. 

Overview

Your use of this Site constitutes your agreement to all such terms, conditions and notices. Please read them carefully. By using this Site, you agree to these Terms of Use ("Terms of Use"), as well as any other terms, guidelines or rules that are applicable to any portion of this Site, without limitation or qualification. If you do not agree to these Terms of Use, you must exit the Site immediately and discontinue any use of information or products from this Site.

Copyright

All content, text, images and other materials on the Site are either owned or licensed by us and are protected by U.S. copyright laws and therefore, may not be used except with our consent. Unless otherwise agreed  by us, you may not copy or display or post any content, text, images or other materials offered via this Site on any network computer, website, bulletin board or any other publicly accessible medium. You must keep intact, and may not remove or alter, any copyright or other proprietary notices on any content, text, images or other materials offered via this Site. 

Limitation of Liability

Effie’s Heart shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if we have been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Effie’s Heart may communicate with you by sending electronic mail to you for the purpose of advising you of changes or additions to this Site, about any of our products or services, or for such other purpose(s) as we deems appropriate. If you wish to unsubscribe from our newsletters, please click on "Newsletters" and unsubscribe.

Colors

We have made every effort to display the true color of the products that appear on our Site. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be completely accurate.

Inventory

During high shipping (especially in times of an online sale) Effie's Heart may be sold out of an item you ordered. We are sorry for the inconvenience but this does happen. You will be notified by email that you have been refunded for an item or items, we can no longer send out. We are not able to personally email or contact individual customers with this issue due to shipping volumes.  We cannot offer exchanges or any options other than a refund.

Samples

Samples are items that have never been worn. They are used before production to show the collection at trade shows, placed on display usually on a mannequin. They have traveled and may look worn due to display and shipping wear. As they are pre-production samples, they are all in size small and may have a slight variation in color, print, fit, and design. They are shipped out of bag and with no tag. They are a Final Sale item and cannot be returned.

Shipping

Effie's Heart offers free shipping to addresses within the United States. We no longer are shipping items to Countries within the European Union. When purchasing from the online store and having items shipped to a non-United States address, the customer will be charged a shipping fee. Customs and other international fees may apply and are the responsibility of the customer.

We do not change, alter or adjust addresses unless specifically emailed by the customer in case there is an error. All addresses that are entered at the time of order are the addresses used automatically to create the shipping label. Any error in the address is the responsibility of the customer unless notice was sent to EH in time to make an adjustment.

When returning an item to Effie's Heart the shipping cost is the responsibility of the customer. Shipping notification times may vary due to the high volume of shipping (examples: sales, holidays, seasonal). Effie's Heart can not guarantee one-day turnaround from the date of purchase. Normal shipping fulfillment is within 3-4 business days. (The EH offices are closed Saturdays and Sundays) For international customers, a shipping cost will be added to your order. Additionally, the international customer will be responsible for all destination countries, duties, and customs at the time of pick up/delivery. 

Email Response Time

Upon emailing Effie's Heart info@effiesheart.com, you will receive an automatic reply letting you know that your email has been received. Response time can take 2-4 business days. Times may vary due to holidays, high volume of emails, and unforeseen events. We thank you for your patience and someone will get back to you quickly.

Manufacture 

Effie's Heart products are made in Shanghai, China.