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The Effie’s Heart Privacy and Security Policy

Ensuring the security and privacy of your personal information is paramount to us. This Privacy and Security Policy applies to personal information we collect from or through our website located at www.effiesheart.com and through other interactions with Effie’s Heart customers.  The Effie’s Heart Privacy and Security Policy lays out the information that we collect about you, how we use, disclose and manage this information and the choices you have to block us from using this information.

When purchasing from effiesheart.com, your information is processed through third party applications to process payments and shipping. Effie’s Heart works with these third parties:  Pay Pal, Shopify, USPS, Constant Contacts, Fedex, UPS, and Intuit. This information is not shared outside of Effie’s Heart for profit, marketing or advertisement. It is solely used to process website orders, payments, customer service, the Effie’s Heart newsletter and other customer communications.  Except as provided herein, we will not provide any of your personal information to these third parties without your prior consent. The inclusion of any link does not imply Effie’s Heart endorsement of any other company, its websites, or its products and/or services. We have no control over such websites and 3rd party applications and therefore have no responsibility or liability for the manner in which the organizations that operate such 3rd party business partners and 3rd party applications may collect, use or disclose and otherwise treat your personal information.  These 3rd party business partners and 3rd party applications have separate and independent privacy policies, which we recommend you read carefully.

We collect personal information such as your name, telephone number, e-mail and address.  This is personal information that you have provided to us when you save your information with us. Effie’s Heart uses your information to process orders, inquiries, or promotions that you initiate with us. In addition, we record your purchases and whatever else might help us or our 3rd party business partners create a better shopping experience on this or other websites and to provide you with offers, promotions or information that we believe you may desire to know.  We collect personal information when you purchase, order, return or exchange products and services; sign up for the Effie’s Heart email list; tell a friend about one of our products or services; participate in a promotion or survey, or contact us with a suggestion, question, or complaint. We may collect optional demographic and/or preference information. We use this information to tailor or improve our product and service offerings, as well as for internal market studying purposes. We also monitor use of the Website and traffic patterns to make the Website design better and to improve the products and services we are offering as well as to determine what promotions or information to send to our customers.

We offer those who sign-up for our email list advanced notice of sales, new merchandise, brick and mortar location that carry Effie’s Heart, and other Effie’s Heart news. The Effie’s Heart email list is processed through Constant contact. Constant Contact is a third party.  Email addresses collected by Effie’s Heart are used internally and by our 3rd party applications.  Effie’s Heart saves the email addresses for internal use and for the purpose of sending you these emails. We may also collect optional information such as your name, postal code, and product interests. We use this personal information to enhance our email messages and to beautify our product and services offered.  If you would like to unsubscribe from our email list or would prefer that your email address not be shared with 3rd party applications please contact us at info@effiesheart.com.  You may also click on the unsubscribe link at the bottom of our emails. We will remove your name from our email list within a reasonable time period. Please know that you may receive another email before we are able to remove you from our email list.

The Store Locator at Effiesheart.com will display the name and address of the brick and mortar 3rd party boutiques that stock Effie’s Heart merchandise.

Your personal information may be stored and processed in the United States by our affiliates and other third party service providers.  Effie’s heart works with these third parties:  Pay Pal, Shopify, USPS and Constant Contacts, Fedex, UPS, and Intuit.  We may use service providers to run our promotions, to process data, to process online payments, to deliver our products and services, to host our website, to refine and improve the website, to send emails, and to help us better understand your use of effiesheart.com. We may transfer (or otherwise make available) your personal information to other members of Effie’s Heart and other third parties who provide services on our behalf. When you participate in a promotion we may collect your name, address, phone number and email address. We use this to contact information for follow-up inquiries and to administer your participation in the promotion.  All of our service providers are required to maintain the confidentiality and security of your personal information and to use it only in compliance with applicable privacy laws. These companies are not authorized to use your information in any manner, other than in helping us to provide you with products and services or as otherwise required by applicable law.  We have no control over 3rd party service providers and therefore have no responsibility or liability for the manner in which these organizations collect, use or disclose and otherwise treat your personal information.  These 3rd party business partners and 3rd party applications have separate and independent privacy policies, which we recommend you read carefully.  For information on the manner in which our service providers treat your personal information, please contact us.

By court order or by governmental request, Effie’s Heart will give your personal information. Effie’s Heart will only share your personal information with legal entities if based on our good faith belief that it is necessary to conform or comply with such law, request of court.  Please note that Effie’s Heart must provide your personal information in response to a search warrant or other legally valid inquiry or order, or to an investigative body in the case of a breach of an agreement or contravention of law, or as otherwise required by law. If required by law, Effiesheart.com may disclose specific personal information about you. We may also disclose information about you to other members of Effie’s Heart, as well as a company contracted to help prevent the unauthorized use of credit cards. We may also disclose personal information to assist us in collecting a debt owed by you, or otherwise where necessary for the establishment, exercise or defense of legal claims.  

You may be asked for information that identifies you, such as your name, address and telephone number when you contact customer service with a question, comment, or other inquiry, We collect this information to answer your question, to check your identity, and to reply to you. We may also, keep this information to help you on a future inquiry. We may use your questions, suggestions and ideas to improve our website and to monitor and/or improve our merchandise.

So that we may continue to improve and dial in the website for our clients, we use cookies to better understand your use of effiesheart.com.  Cookies are bits of information that are automatically stored on your computer so we can recognize you when you return. We use cookies and similar technologies to collect product and purchase information from the pages you access or visit at effiesheart.com. The information collected through cookies may be combined with other identifiable personal information such as demographic and past purchase information from our records and other sources. If you do not wish to have cookies on your system, you can set your browser preferences to disable cookies. If you decide not to accept cookies, you may not be able to use all of the features on effiesheart.com. We may use this combined information for future marketing and to help us make our website work better and to improve the shopping experience at effiesheart.com.

We collect the Internet protocol addresses of all our website visitors and other related information such as browser type, page requests, average time spent on our website, and operating systems.  You can visit effiesheart.com without telling us any personal information and without telling us who you are, but we collect IP addresses.  We use this information to monitor and make our website better.

We aim to protect you Personal Information.  However, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. By using Effiesheart.com you acknowledge that any such information and data may be viewed or tampered with in transit by a third party. By using Effiesheart.com you acknowledge that there are security and privacy limitations of the Internet which are beyond our control. By using Effiesheart.com you acknowledge the security, integrity, and privacy of any and all information and data exchanged between you and us through the Website cannot be guaranteed. By using Effiesheart.com you acknowledge that when you transfer any information to us you do so at your own risk.  We will never ask for sensitive information via email.  Email is not encrypted and is not considered a secure means of transmitting credit card numbers.

Effie’s Heart uses the following social media applications:  Facebook, Pinterest, and Instagram.  When you provide information from your social media account, we may use this information to tailor your experience on effiesheart.com and on third-party social networking websites, plug-ins and applications, and to provide you with other products or services you may ask about. We may offer you the opportunity to engage with our content through these third-party social networking websites, plug-ins and applications.  You may allow us to have access to certain information associated with your social media account when you engage with Effie’s Heart content on or through third-party social networking websites, plug-ins and applications. This personal information may include your name, username, email address, profile picture, birthdate, and gender.  We have no control over 3rd party social media websites and therefore have no responsibility or liability for the manner in which the organizations that operate 3rd party social media applications may collect, use or disclose and otherwise treat your personal information.  These 3rd party social media applications have separate and independent privacy policies, which we recommend you read carefully.

We maintain reasonable administrative, technical and physical safeguards, in an effort to protect against the theft, loss, unauthorized access, and modification of personal information in our control and possession. Your privacy is important to us.  In an effort to safeguard the personal information in our custody, Effie’s Heart only provides access to personal information to employees and authorized service providers who require such information for the purposes described in this Privacy and Security Policy.

Effie’s Heart may transfer any information we have about you in the event upon a sale or transfer of all or a portion of the Effie’s Heart corporation or assets to a third party acquirer or upon the event of a merger with a third party.

We will treat your personal information in accordance with the Effie’s Heart Privacy & Security Policy. The Effiesheart.com Privacy & Security Policy only addresses the disclosure and use of personal information that we collect from you on our website. Effiesheart.com may periodically edit and update this Privacy & Security Policy. By visiting our website, you agree to accept any changes made to this policy. Any changes made to the effiesheart.com privacy policy can be found here.  Effiesheart.com keeps your personal information only as long as necessary for the purposes we collected it, or as otherwise required by law.

To correct factual mistakes in our records, please contact us. In order to secure your privacy, we will take reasonable steps to protect your identity before giving access or making corrections to your personal information. Feel free to contact us with any inquiries about the Effie’s Heart Privacy and Security Policy and about our marketing list.  Please contact Effie’s Heart to have your name removed from an email list or to have your personal information taken off.  If you wish to know what information that effiesheart.com has on you or be updated about your personal information at effiesheart.com, please contact us. 

Email

info@effiesheart.com

Phone

408-296-5500

Fax

408-296-9497

Mail

EFFIES HEART

2175 De La Cruz Blvd Suite A

Santa Clara, CA 95050

ATT: CUSTOMER SERVICE