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Returns

  • Returns are accepted on items that are in original condition, HAVE NOT BEEN WORN, ALTERED OR WASHED within 30 business days of receipt of purchase.
  • Original tag must be attached to garment for return eligibility. 
  • We inspect all returned items and reserve the right to deny a refund or refuse full refund based on the returned condition. A 20% restocking fee will be charged if the item(s) returned are not in the condition stated above.
  • Must have the original or a copy of the packing slip with return. An order number or name of original purchaser is required for any returns. 
  • Please allow approximately 1 week to process your return after it has been received by Effie’s Heart.
  • We do not provide exchanges.  Should you want a different item or size, please place a new order for the new item and return the old item for a refund.
  • We do not accept returns or exchanges of items purchased from a third party and not directly from www.effiesheart.com.
  • We do not offer discounts on items that have been received with a flaw or damage. We request that it is returned and you will be refunded for its full amount. 
  • We do not price match. We do not refund or honor pricing differences when items are purchased before or after a sale duration. 
  • Items marked *Final Sale* are not eligible for return.
  • Grab Bag items are not eligible for return as they are final sale. 

By purchasing from www.effiesheart.com, you accept these terms and conditions.

Return Instructions:

Return items with the original packing slip and mark items to be returned and reason for return. The buyer is responsible for ALL shipping & handling fees for items returned to Effie’s Heart. We do not refund shipping fees. Returns are usually processed within a week of arrival and may take 1-2 billing cycles for the refund to appear on your statement.

Ship returns to:

Effie's Heart
2175 De La Cruz Blvd, Ste A
Santa Clara, CA 95050